GREECE & CYPRUSBefore requesting service
Record the model and generation, serial number, purchase date and symptom. Tell us whether it concerns power, battery, reception, Bluetooth, Wi-Fi, CD or sound, when it happens and what you have tried. Keep proof of purchase and photos of the device.
Intake and registration
We record the model, serial number, fault history, earlier interventions, supplied accessories and contact details. Intake does not automatically mean a repair is accepted: feasibility depends on assessment and suitable parts availability. These pages concern Tivoli Audio products only.
Assessment and deposit
For assessment outside statutory warranty coverage, the deposit is €24.80 including 24% VAT (€20.00 net). It is deducted from the final repair cost. If you decline a repair after assessment, the device is returned unrepaired and the deposit is not refunded because it covers diagnostic work. Remedies covered by the statutory guarantee are provided without charge.
Cost approval
At intake, you choose whether repair may proceed automatically up to an agreed cost limit. Costs above €100.00 excluding VAT (€124.00 including VAT) require explicit approval and a 30% deposit on the value of replacement parts. Additional work or hidden pre-existing wear is explained and addressed only after the required approval.
Estimated timing
Initial assessment normally takes 2–5 working days and repair 5–20 working days. These are estimates dependent on the fault, workload and parts. We notify you of delays involving overseas parts orders. A final functional check follows completion.
Statutory and commercial guarantees
New products bought from the company have a two-year statutory conformity guarantee from delivery. Bring the purchase receipt or invoice. Any additional manufacturer warranty has its own conditions and does not reduce statutory protection. Stereo Park assists with communication, assessment and shipping where necessary.
Older Tivoli Audio products
For devices up to seven years old, assessment, maintenance and repair depend on official or suitable parts being available. Older devices require evaluation of compatible or official parts, technical limitations, timing and cost before proceeding. Products bought from another seller are accepted for out-of-warranty repair only after confirmation.
PAL batteries and power supplies
The PAL name alone is not enough to select a replacement part. Newer USB-C versions and older generations have different requirements. Send the model label and serial number. Do not fit a battery or power supply simply because it looks similar.
Guarantee on the specific repair
The repair is guaranteed for six months from return of the device, covering the work and parts used. A different new fault requires a new assessment. This cover excludes damage caused by misuse, accidents, impact, moisture, fire, lightning, power surges or unauthorised intervention. These exclusions and normal consumable wear do not limit mandatory consumer rights.
Transport and safe packing
Transport costs and responsibility to and from the store lie with the customer, except where the statutory guarantee requires otherwise or another arrangement is agreed. Use suitable protective packaging and contact us before shipping.
Data and replaced parts
Back up any data stored on the device. Assessment may require reset, erasure or software reinstallation. Data storage or recovery is provided only under a written agreement. Replaced parts are recycled unless you request their return when submitting the device for service.
Collection and storage
Collect within ten working days of the completion notice. Thereafter storage costs €3.72 including VAT per day (€3.00 net), for up to 60 days. After 60 days a final notice is sent and any further handling follows the law exclusively.
On-site work by agreement
Where an on-site visit is agreed, Stereo Park’s rates apply: visit and first hour €74.40 including VAT; each additional hour per technician €37.20; work by two or more technicians €62.00 per hour per technician. Standard hours are 09:00–17:00. A 50% surcharge applies from 17:00–21:00; after 21:00, on Sundays and official holidays, 100% or as agreed. The need and cost for the particular Tivoli device are confirmed before visiting.
Settlement and service record
Service is settled on return of the device by cash, POS card, IRIS or bank transfer under Stereo Park’s policy. Charges and approvals are recorded in the service form or correspondence. Signing the form confirms that you have been informed about the process and conditions without limiting mandatory rights or liabilities.
Contact details and service hours
30 Alexandras Avenue, Athens 106 83 · +30 210 88 38 004 / +30 210 88 38 002 · info@stereopark.gr. Intake and collection: Monday–Friday 09:00–17:00. Saturdays September–June 09:00–14:00; Saturdays July–August closed. Call before visiting. Only necessary contact and device information is collected for service under the privacy policy.
Care and safety
Use the correct power supply, keep ventilation clear and follow the model manual. Disconnect power before cleaning with a soft cloth. Stop using a device with overheating, an unusual smell, cable damage or moisture and contact service. IPX4 protection covers splashes, not immersion.